Frequently Asked Questions

1. Are my legal fees covered if I sue someone?

NO. Legal defence coverage provides coverage for the legal fees involved in defending AGAINST a covered charge or law suit. If you sue someone (including a spouse in a family proceeding), legal fees are NOT covered. The only exception to this is legal fees if you are a plaintiff in a mutual separation or mutual divorce agreements or matrimonial legal proceedings commenced on or after February 26, 2011.

2. Who is and is NOT covered?
  • Who is covered:
    Regular and PWU Hiring Hall members in good standing of the Power Workers’ Union who reside in Ontario or Quebec. This includes:

    • Regular full-time, part-time, and seasonal employees
    • Members of the PWU Hiring Hall, meaning those members who pay out of work dues to the PWU
    • Probationary employees
    • Employees on Long Term Disability
    • Quebec residents are also eligible.
      • Covered family members
        • Spouse – Includes:
          • A person legally married to the employee
          • A person who is publicly represented by the employee as their spouse
          • A same sex partner

            • Divorced spouses are not covered
            • Only one person can be considered a qualified spouse at any one time. In the event that an employee takes up residence with an individual and publicly represents that individual as their spouse, the spousal status of any other individual is automatically terminated.
        • Children
          • Includes any child of the employee or their spouse, and legally adopted children, who must meet all of the following criteria:
            • Must be unmarried
            • Must be unemployed
            • Must be attending school full time (in which case the student may be employed outside school attendance times)
            • Must be under 24 years old
        • Other qualified dependents
          • Children to whom the employee stands in the position of a parent for purposes of the Income Tax Act, the Divorce Act or the Family Law Act. This may include nieces, nephews, or grandchildren. Such dependents are covered only if they meet the following conditions:
            • Under age 19, and
            • Is a resident in Canada living with the employee, and
            • Is fully dependent for support, food/shelter on the employee and
            • Has a personal income of less than the basic personal amount under the Income Tax Act.
  • Who is NOT covered
    • Pensioners, retirees. Members can arrange to purchase coverage prior to retirement (see below)
    • Temporary members
    • Transit Card Holders, such as members referred to work by other trade unions
    • Contract employees
3. Privacy and Confidentiality
  1. Will the PWU have access to any information?
    Any information obtained as part of the registration form is strictly owned, managed, and controlled by the PWU and is collected, retained and used only for purposes of keeping track of and engaging in Union business, including the representation of the PWU membership. Consistent with these purposes:

    • This information will not be accessible by anyone else.
    • This information will not be used by any other third parties for any purposes whatsoever.
    • The information and membership list will not be used to solicit or sell anything whatsoever.
  2. What happens if I have a claim… will anyone see any information about my claim?
    Any information obtained as part of a claim or Incident Report is strictly private and confidential information between you (Insured Member of the Power Workers’ Union Protection Plan) and the insurance company.

    • In short, the PWU will not be notified or informed by the insurer about any details of any claim in respect of an identified individual without the individual’s consent. The PWU will not be given any kind of records or information containing details of specific claims without your consent. This information is strictly protected, and is private and confidential.
    • Insurance companies are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). They cannot and will not use, share, or distribute any of your information in any way, except strictly for the purposes of managing, adjusting, and settling your claim.
    • The PWU has taken great care in choosing trusted, reputable insurers and developing contracts and agreements to safeguard the security of everyone insured under the Power Workers’ Union Protection Plan.
    • Note : To learn more about privacy, your rights, and PIPEDA, go to
  3. Will anyone be able to access or use any of the information I submit as part of registration or in the event of a claim?
    Please click here for the Power Workers’ Union Protection Plan Privacy Statement.
4. Need help or want to lodge a complaint?
  • Call the Power Workers’ Union Protection Plan Call Centre.
    • Rest assured that the Call Centre is secure, private and confidential.
  • The Power Workers’ Union Protection Plan works closely with professional, independent insurance brokers – Purves Redmond Limited.
    • Purves Redmond Limited is there to provide help, assistance and support to the PWU and its members with respect to the Power Workers’ Union Protection Plan.
    • Purves Redmond Limited also has a strong claims team to support you if there is a problem or issue with a claim.
    • If necessary, the Power Workers’ Union Protection Plan Call Centre will get in touch with Purves Redmond Limited on your behalf.
5. Role of Purves Redmond Limited?
  • Purves Redmond Limited is appointed as the insurance brokers for the Power Workers’ Union Protection Plan. Simply put, Purves Redmond Limited co-ordinates the insurance policies, answers your questions, services and helps you with your issues or complaints, and ensures you are treated fairly by the insurance company – especially in the event of a claim.
  • An insurance broker has a fiduciary responsibility to each and every insured, including all members of the Power Workers’ Union Protection Plan. This means that it is their job to work in your best interest, and to advocate your interests to the insurance company.
  • Independent brokers pride themselves on offering personalized, caring service to their clients. They understand the confusion and stress felt when a loss occurs. If you need help or if a problem arises, Purves Redmond Limited will help guide you through the claims process.
  • Purves Redmond Limited has the staff, resources, expertise, and clout with the insurance companies to be of assistance and to support you when you need them.
  • To learn more about insurance brokers in Ontario, their role and services, visit
6. Who Needs Title Insurance?

Everyone who owns residential property!
Mortgage fraud is an increasing problem in Canada and the US. Title insurance addresses some of the impact felt by residential property owners who find themselves victims of this kind of fraud.

Existing Property Owners
Over the last many years it has been common for real estate lawyers to include title insurance in every new home or condo purchase. If you bought your house, condo, cottage, or farm more than five years ago, chances are you don’t have title insurance.

New Property Owners
If you are planning to buy a house, condo, cottage, or farm on or after February 26th, 2007 PWUPP can save you the added expense of purchasing the insurance through your lawyer.

Should you register for Title Insurance through PWUPP?

  • YES, if you already own a house, condo or other residential property and don’t have title insurance on that property.
  • YES, if your primary residence is protected by title insurance but any secondary residences you own are not protected. You can apply the PWUPP coverage to a secondary residence, e.g. cottage, rental property, farm, etc.
  • YES, if you are buying a home, condo or other residential property after February 26th, 2007 you can save $300 to $500 (or more depending on your lawyer, insurer, and value of the property) by registering for coverage with PWUPP.
  • Note that members whose home purchases are paid for by their employer must exhaust eligibility for title insurance payment from their employer first before having recourse to this policy.
7. Where can I get detailed information on coverages?
8. Quebec Members

Quebec members are eligible for all coverages. However, there may be some differences in terms of reimbursements due to the Quebec Civil Code. We will work with you to ensure a seamless product offering.

When you call to register, identify yourself as a Quebec Member of the Power Workers’ Union.

9. Why aren’t retirees eligible for the PWUPP?

The Union carefully considered whether it could make accessible to its members and retirees a valuable insurance package. Cost combined with the number of retirees (which substantially exceeds the number of active members) made it impossible for the Union to do so, taking account of the requirement that the Plan be funded in a fiscally prudent manner. Regular members and PWU Hiring Hall members are eligible.

10. Can retirees buy coverage at their own expense?

Purves Redmond Limited, the Insurance Brokers in respect of the PWUPP offers a product that members of the PWU Retirees Chapter can purchase directly from Purves Redmond Limited to provide coverage.

Members wishing to purchase retirement coverage must contact the PWUPP Call Centre at 1-877-393-0338 at least 30 days prior to retirement to ensure that they can continue coverage seamlessly. Although retirement does not affect title insurance coverage and legal defence/ID Theft coverage continues until the first March 12th following retirement, it is important that the purchase of coverage beyond that point is arranged prior to retirement. Retirees may buy title insurance at their own expense by contacting the PWUPP Call Centre.

NOTE that members of the PWU Chapter of Retirees have access to ID Theft coverage provided by Cyberscout at no additional cost to them and do not need to purchase the product.

11. Does my coverage lapse when I retire?

Yes, as follows:

  • A PWUPP member who retires retains title insurance on his or her registered property for as long as he/she retains a registered interest in the property
    • Note also that a member may register a property, the title of which is held solely by the member’s spouse, but only if the member is one of the occupants of the property. In this case, the spouse would retain title insurance on his or her registered property for as long as he/she retains a registered interest in the property.
  • The member remains covered for identity theft and legal defence for incidents that occurred during the entire annual policy period in which the member retired. Such a member would be covered for claims that occurred during that timeframe and which are reported to the insurer during that timeframe.
    • Because of the premium payment structure arranged by the PWU (policy period running annually from March 12th each year), if a member retires in June of a year, but has his or her identity stolen in October of that year, they are covered for the incident.
    • Moreover, if he or she is sued or charged criminally with respect to an incident that occurred during that policy period, he or she would still be covered by the PWUPP in respect of that incident. However, please note that notice of claim must be given to the insurer before expiration of that policy period.
    • Therefore, a member who is going to retire and becomes aware of an incident that may give rise to a civil suit or criminal charge against the member should ensure that he or she notifies the insurer of the potential claim before the end of the policy period in which the event occurs.
    • Example: Member A is the subject of a criminal investigation resulting from a physical altercation that took place in June and the member retires the next October. The member must inform the insurer of the event (even though no charges have been laid) before March 12 of the next year, the date on which his coverage ends.
12. Are my legal fees and bills covered if I incur the costs after February 26th, 2007 but the fees relate to claims, suits, or otherwise legal proceedings arising out of events that occurred before February 26th, 2007?

Legal fees are only covered if the proximate cause is on or after inception date of the policy, being February 26th, 2007. Even if your bills are incurred after this date, the policy will not respond if the criminal act, negligence, or other events (which necessitated the legal fees) occurred before February 26th, 2007.

All of the above are Rev. #2 05/30/2014

All content is copyright Power Workers’ Union 2007. All rights reserved.

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